Did you know, according to the 2023 Cronofy Candidate Expectations Report, 72% of candidates say the smoothness of an interview process would affect their final decision on whether or not to take the job? 

In today’s competitive talent market, attracting and retaining top performers requires more than just a catchy job description. It demands a focus on the candidate’s experience, both internally and externally.

Many businesses spend a considerable amount of time and money on advertising a position and recruiting for a job.

Yet how many give the hiring process of their organization that same attention? 

To truly stand out and recruit the best, companies need to move beyond simply advertising a position! 

Building a Winning Candidate Experience

Building a positive experience for candidates starts with a shift in perspective. 

It’s not just about filling a position, it’s about assessing a potential long-term team member. Here are some practical steps to transform your hiring process:

Clearly Defined Interview Process

Internally – Establish a clear and standardized interview process across your organization. Know who will be clearly communicating this process to candidates throughout the process and ensure they are the right fit to do so! Outline the interview format (phone, video, in-person), timeline, and expected timeframe for each stage. 

Externally – Eliminate unnecessary waiting periods with consistent and timely communication throughout the process. Keep candidates informed even if it’s to let them know they haven’t moved forward. Realize that a simple “thank you for your interest” goes a long way in helping to reduce them having a negative experience.

Transparent Communication

Internally – Encourage hiring managers to have open discussions with shortlisted candidates about the role, company culture, and expectations. This allows for a two-way exchange and a better understanding of both parties’ needs. 

Externally – Be honest about the role, outlining the responsibilities, challenges, and growth opportunities. This allows candidates to assess their fit and make informed decisions, leading to better hiring decisions for you.

Positive Interactions

Internally – Train hiring managers on the importance of fostering positive interactions during interviews. This includes active listening, asking insightful questions, and providing constructive feedback to all candidates. 

Externally – Treat every candidate with respect, regardless of their final selection. Offer timely feedback, even if it’s a rejection. You never know when someone might be a great fit for a future role. 

Internal Alignment

A winning candidate experience requires internal alignment across all levels of your organization. Here’s how to ensure everyone is on the same page:

Leadership Buy-In: Securing leadership support is crucial. Explain the importance of the candidate experience and its impact on employer branding, talent acquisition, and employee retention.

Training for Hiring Managers: Provide training for hiring managers on conducting fair and effective interviews, fostering positive interactions, and delivering constructive feedback. These skills are essential for creating a positive candidate experience and making optimal hiring decisions.

Internal Communication: Keep all internal stakeholders informed about the interview process and expected timelines. This could include HR teams, department heads, and anyone else who interacts with candidates during the hiring process. This fosters collaboration, avoids miscommunication with candidates, and ensures a smooth experience.

By prioritizing a positive candidate experience, you’re not just building a talent pipeline – you’re actively shaping your employer brand as a company that values its people. 

Invest in the candidate’s journey from the inside out, and watch your company become a magnet for top talent!

Creating a positive experience may seem like a lot of work upfront, but it will lead to more successful long-term success that will create better hires, engagement, and retention.

Partner with Tilley Workforce Solutions to gain a strategic advantage and fill your open positions faster with our pre-vetted network of top talent. Contact us today to learn more.